December 12, 2014
By Stephanie West
Dallas, Texas – Southwest Airlines has announced that its Customer Service Agents and Customer Representatives, represented by the International Association of Machinists and Aerospace Workers, have voted in favor of a new four-year contract. The agreement includes pay increases and bonus opportunities.
"I am proud to have a new, lucrative contract that rewards our Employees for their exceptional performance, while adding flexibilities that support our mission of being the number one low-cost carrier in the country," said Randy Babbitt, Southwest Airlines' Senior Vice President Labor Relations. "With the ratification coming before the end of the year, our IAM Employees will benefit from Southwest's outstanding 2014 financial accomplishments."
Southwest Airlines is approximately 83 percent unionized and actively engaged in negotiations with six out of its 12 unions.
In its 44th year of service, the Dallas-based Southwest Airlines has 46,000 Employees and services 100 million Customers annually. Southwest is a wholly owned subsidiary of AirTran Airways.