Environment and Energy, Features, Finance, Health and Safety, Municipal Government, New York

Humana #1 in Customer Service for a 2nd Year!

December 4, 2019

By Ron Abrahall, RN National Labor Relations Humana Group Medicare

Humana® has been recognized as the No. 1 in Customer Service[1] for the second year in a row among health insurance companies, by Newsweek’s 2020 list of America’s Best Customer Service, and as “The No. 1 Health Insurer” [2], of 17 health insurance brands, by Forrester Research Inc. with “the highest percentage of customers having effective, easy and emotionally positive experiences of all health insurers measured” 2

What is even better news? Humana® Group Medicare products are available for your retirees.

A Humana® Group Medicare Advantage Plan, with or without Part D prescription drug coverage, or a stand-alone Group Part D prescription drug plan, could be a viable method to contain costs for Union funds, employers, municipalities and retired union members, while continuing to provide quality retiree health benefits for those union members who have Medicare. 

There may also be a chance to customize the plans and enhance benefits.  Does your current prescription drug plan coverage have a cap?  A fully insured Group Part D prescription drug plan could remove that cap for your members.

With an extensive Humana® network of providers throughout the United States, Puerto Rico and the District of Columbia with the ability to see any provider that accepts Medicare, retirees would be well covered.  Even when traveling abroad, retirees have coverage.

The Humana® Labor Relations Team is comprised of specialists dedicated to Labor and the needs of retirees.

For more information about how Humana® Group Medicare Advantage Retiree Solution Plans could work for your retirees, please contact us at 1-888-666-0710 for a Group Medicare Sales Agent, or email us at groupmedicare@humana.com.  There is no cost or obligation. 

To read about other exciting milestones and steps Humana has taken to serve Medicare retirees, please visit https://press.humana.com/

[1] Source: “Newsweek Ranks Humana #1 in Customer Service Among Health Insurance Companies,” Humana press release, November 26, 2018 (https://press.humana.com/press-release/current-releases/newsweek-ranks-humana-1-customer-service-among-health-insurance-compa).

[2] Source: “The US Health Insurers Customer Experience Index, 2019 – How US Health Insurers Earn Loyalty With The Quality Of Their Experience,” Faith Adams, September 17, 2019 (https://www.forrester.com/report/The+US+Health+Insurers+Customer+Experience+Index+2019/-/E-RES156175#).

December 4, 2019

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