National, Retail

DirecTV Call-Center Workers Ratify First Contracts

January 7, 2017 
By Steven Wishnia and Neal Tepel

Englewood, CO – Workers at five DirecTV call centers have ratified their first union contracts, the company announced Dec. 29. AT&T, which bought the digital-TV provider for $48.5 billion in 2015, agreed to include the nearly 2,000 call-center workers in three existing contracts with the Communications Workers of America.

The agreements will cover workers in Eden Prairie, Minnesota; Englewood, Colorado; Huntington, West Virginia; Huntsville, Alabama; and Tulsa, Oklahoma. The two-year deal includes a $500 ratification bonus and 2% annual raises, according to Fortune magazine. AT&T has now signed nine contracts with the CWA and the International Brotherhood of Electrical Workers, covering almost 8,000 DirecTV call-center employees. It also reached a deal with more than 2,000 DirecTV field-service workers in October. Read more

January 6, 2017

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